Twice since Christmas I've tripped into conversation with AI masquerading as a person.
One with my bank, and the other with Amazon.
In both cases AI could not answer my query.
How many more firms/businesses out there have installed AI instead of a human being to supposedly answer questions? If all you want is the store opening times, then its probably fine, but anything with a hint of complexity and I doubt you will be satisfied.
The sad thing is we don't know that this is happening until we have reason to contact a helpline.
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